Guides

Plenty of gate and garage door problems have a five minute answer, and a callout is a waste of everyone's morning. These guides are the answers our technicians give on the phone, written down: how to pair a remote, what to check when a motor has stopped, which lock actually holds a sliding gate, what a flat remote battery looks like before it dies completely.

They are grouped by what they are about. Gate motors, gates, garage door motors and intercoms each have their own set, because a question about a remote and a question about a gate lock are not the same question and should not share a page.

What you will find here

• Fault finding you can do yourself. Power, batteries, the manual override, the safety beams. The things worth checking before anyone gets in a van.
• How to do the routine jobs. Programming a remote, replacing a battery, understanding what the override lever is for.
• What to buy, and what the differences are. Which intercom suits a house and which suits a complex, what separates a video intercom that lasts from one that does not, which locks are worth fitting.
• When it genuinely needs a technician. Every guide says so plainly, because sending someone out for a flat battery helps nobody.

Why these are written the way they are

Each guide answers one question properly rather than covering a topic broadly. If you arrived looking for how to program a remote, the first paragraph tells you how to program a remote. The detail comes after, for the cases where the simple answer did not work.

They are written from what actually comes through the workshop in Northmead, so the faults described are the faults we see, on the makes we see them on: Centurion, Gemini, ET, Hansa, DC Blue and Digidoor among them.

If a guide does not solve it, every one of them ends with the same offer. Send a photo or a short video on WhatsApp and we will tell you what it is. Seeing the fault first often means the technician arrives with the right part.