Privacy policy

Lock Front Automation (Pty) Ltd (registration number 2021/401626/07), trading as LockFront (the "Service Provider", "we", "us"), respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA").

This Privacy Policy explains what personal information we collect through lockfront.co.za (the "Website"), including any subdomain or other deployment of it (for example, www.lockfront.co.za or staging.lockfront.co.za) and when you engage us for a quotation or job, how we use it, and your rights. It should be read together with our Website Terms of Use and Service Terms & Conditions.

1. Information We Collect

When you submit an enquiry, quote request or booking form on the Website, or contact us by phone, WhatsApp, email or any other means, we may collect:

• your name;
• contact details (phone number, email address, WhatsApp number);
• your physical/site address, where relevant to the work requested;
• details of the product or service you are enquiring about; and
• any other information you choose to provide in your message.

If you request a quotation or become a customer, we may also collect information needed to invoice and deliver the work (for example, billing address and payment reference details). We do not collect card or bank account details through the Website itself.

We may also collect limited technical information automatically when you visit the Website (such as IP address, browser type and pages visited) through Google Tag Manager, Google Analytics, Meta (Facebook/Instagram) tracking, and our CRM's tracking tools, which help us understand how the Website is used, measure our marketing and manage your enquiry.

2. How We Use Your Information

We use your personal information to:

• respond to your enquiry and provide a quotation;
• schedule and carry out installation, repair or maintenance work;
• invoice you and manage payment;
• communicate with you about your enquiry or job;
• send you proactive reminders about the service and maintenance we recommend for the equipment we've installed or repaired, so it reaches its full useful life and stays in good working order; and
• improve our Website and marketing, where you have not opted out.

3. Legal Basis for Processing

We process your personal information because it is necessary to respond to your request, to perform a contract with you (once you accept a quotation), or on the basis of your consent (for example, marketing communications), in each case only to the extent necessary for that purpose.

4. Sharing of Information

We will never sell your personal information or share it with any 3rd party without your prior consent. We may share it with:

• our own employees and subcontractors, to the extent needed to carry out the work you have requested;
• our accounting/finance function, for invoicing and payment purposes; and
• a service provider we use to operate the Website or send communications (for example, a hosting or email provider), or our customer relationship management (CRM) system, used to track your enquiry and job through to completion,

and, where required, with a regulator or authority as required by law. Any third party who processes personal information on our behalf is required to keep it confidential and secure.

5. Retention

We keep personal information only for as long as necessary for the purpose it was collected (including any period required to comply with tax, accounting or legal obligations), after which it is securely deleted or anonymised.

Where you have equipment we've installed or repaired, we may keep relevant service and maintenance information for longer, so we can send you the proactive service reminders described in section 2.

6. Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration or disclosure. However, no transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

7. Data Quality and Cross-Border Transfers

We take reasonable steps to keep the personal information we hold accurate, complete and up to date, and we welcome corrections from you at any time.

Some of the third-party tools we use (for example, Google Tag Manager, Google Analytics, Meta and our CRM provider) may store or process data on servers located outside South Africa. Where this happens, we take reasonable steps to ensure the data continues to receive a level of protection consistent with POPIA.

8. Your Rights

Under POPIA, you have the right to:

• request access to the personal information we hold about you;
• request that we correct or update inaccurate or outdated information;
• request that we delete personal information we no longer have a lawful basis to hold;
• object to the processing of your personal information for direct marketing purposes; and
• lodge a complaint with the Information Regulator (South Africa) if you believe your information has been processed unlawfully.

To exercise any of these rights, please contact us using the details below.

9. Information Officer

The Service Provider's Information Officer is Dominique dHotman, who can be contacted at information.officer@lockfront.co.za.

10. Information Regulator

If you are not satisfied with our response, you may contact the Information Regulator (South Africa): Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191. Email: POPIAComplaints@inforegulator.org.za.

11. Changes to This Policy

We may update this Privacy Policy from time to time by publishing a revised version on the Website. The "last updated" date above reflects the most recent version.

12. Contact Us

Lock Front Automation (Pty) Ltd
83 Fifth Avenue, Northmead, Benoni, 1501
Tel: 087 821 2601
Email: info@lockfront.co.za